Find helpful answers about our lighting products, orders, and customer support.
An IR illuminator provides infrared light that compatible night-vision cameras can detect. It helps a camera capture detail in conditions where ordinary visible light is limited.
Even a capable night-vision camera needs light to form an image. An external IR illuminator can brighten a dark scene for a compatible camera without lighting the area like a conventional floodlight.
No. Check whether your camera supports infrared night vision. Cameras with an IR-cut filter that switches out of the optical path at night are generally suitable; camera sensitivity varies by model.
Actual viewing distance depends on the illuminator model, camera sensor, lens, installation angle, weather, and surfaces in the scene. Check the range on the specific product page rather than assuming the same range for every setup.
Use a camera with appropriate IR night-vision support, keep the lens clean, reduce reflections from nearby walls or glass, and align the illuminator beam with the camera’s field of view. Adjust exposure settings if your camera allows it.
Consider the camera lens and sensor together with the IR illuminator. More light alone may not help if the camera is not sensitive enough or the beam does not cover the area you need to see.
Many illuminators use a built-in light sensor to turn the IR light on when the surroundings become dark and off again in daylight. Check your model’s product instructions for its switching behavior.
Yes. Existing light, reflections and camera exposure can change the visible effect of supplemental IR. Test the system under the same conditions in which you intend to use it.
850nm IR commonly offers stronger sensitivity with compatible security cameras, but its LEDs may show a faint red glow. 940nm is generally less visible to the eye, although camera sensitivity and effective range may be lower. Always verify compatibility.
Underwater lights illuminate the surrounding water and may attract small aquatic life or baitfish; larger fish sometimes follow. Results vary with location, water clarity, conditions and fish activity.
Depending on your model, you may use it near a boat, dock or pier. Follow local regulations and secure the light as instructed before lowering it into the water.
No. Keep power plugs, adapters and connections dry unless your exact model documentation explicitly states otherwise. Only the parts rated for immersion should go underwater.
No. Lighting may make an area more attractive to baitfish, but fishing results depend on many factors. It is not a guarantee of a catch.
Use only the power supply and voltage specified for your particular fishing-light model. Check the product page and user manual before connecting the light.
Available payment methods are shown at checkout and may vary by country. Choose a listed method when you place your order.
Once a return has been reviewed and a refund approved, the time it takes to appear in your account depends on the payment provider. For a refund status update, email support@tendelux.com with your order number.
If guest checkout is available for your order, you can complete your purchase without signing in. Creating an account can make it easier to review your order history.
Check the email address used at checkout, including your junk or spam folder. If you cannot find a confirmation, contact support@tendelux.com with your name and approximate order date.
An order may be canceled if an item becomes unavailable, payment cannot be completed, or a cancellation was requested. Contact our support team if you need details about a specific order.
Contact support@tendelux.com as soon as possible and include your order number. Orders that have entered processing or shipped may no longer be eligible for cancellation.
Email support@tendelux.com immediately with your order number and the requested change. We will check whether the order can still be updated before fulfillment.
Delivery estimates depend on the destination, inventory and shipping service. Review the estimate at checkout and the tracking information in your shipping confirmation. Shipping details.
Shipping availability can change by product and destination. Enter your delivery address at checkout to confirm current availability, or contact us before placing an international order. Shipping details.
The final shipping charge, if any, is calculated at checkout based on your order and delivery address. You can also review our published Shipping & Return Policy. Shipping details.
When tracking is available, it will be included in your shipping confirmation. If you have not received it, please contact support@tendelux.com with your order number.
Return eligibility depends on the published policy and the condition of the item. Please read the Shipping & Return Policy and contact us before mailing a product back. Review our Shipping & Return Policy.
Email support@tendelux.com with your order number and the reason for the return. We will provide the appropriate return instructions. Do not send an item back without confirming the return process.
Reply to the support conversation or contact support@tendelux.com with your order number and request that the return instructions be sent again.
Contact support@tendelux.com with your order number, a description of the issue, and clear photos or a short video when possible. Our team will help review the problem and available options.
Transit time depends on the return carrier. Once the return is received and reviewed, an approved refund is processed according to our policy; the payment provider may need additional time to post it.
Email support@tendelux.com with your order number, model, problem description, and photos or video if available. Warranty coverage depends on the product and applicable terms.
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